JCMUA CONTACT INFORMATION

 

The JCMUA is located at 555 Route 440, Jersey City, NJ 07305.

During business hours 8:30am to 4:30pm,

residents can contact the JCMUA at (201) 432-1150.

Our 24-hour hotline is also (201) 432-1150 then press 0. Do not use the e-mail system to report an emergency.

Daniel F.  Becht, Esq,  Executive Director      d.becht@jcmua.com
Rich Haytas, Senior Engineer     r.haytas@jcmua.com
John D. Folk, CPA, Director of Finance    j.folk@jcmua.com

Barbara Gordon, Director of Administration     b.gordon@jcmua.com

Dore Carlo, Deputy Executive Director    d.carlo@jcmua.com

(Supervisor Permit and Connection/IT Manager/Safety Officer)
 

Customer Service Helpful Hints

If you need to call the JCMUA for an emergency...

Part of the JCMUA's mission is to provide a quick, knowledgeable response. We do our part by staffing our Customer Service Department with smart, friendly, reliable people. Here are some things you can do if you need to contact the JCMUA regarding a sewer problem in your home or neighborhood. Our Customer Service representatives are Teresa Harrington. You can contact her 8:30am till 4pm Monday through Friday at 201-432-1150 ext 0.

  • Keep our phone number handy. Our 24-hour emergency hotline is (201) 432-1150 then press 0.

  • Do not use the email system to report an emergency.

  • IF YOU RECEIVED AN ESTIMATED BILL, NEED AN ACTUAL READING OR HAVE ANY PROBLEMS OR QUESTIONS ABOUT YOUR WATER AND SEWERAGE BILL CONTACT UNITED WATER  AT 1-800-422-5987.

  • Know the location of the sewer pipe connection in your home in case of an emergency. It is important to give that information to our customer service representative when calling to report a problem or emergency.
     

  • Remember that the property owner is responsible for problems within the sewer line from the house to the manhole location in the street.

    E-mail and Web Links

    Do not use the email system to report an emergency.

    JCMUA Customer complaint email: t.harrington@jcmua.com

    City of Jersey City: www.cityofjerseycity.com  Web Site - http://cityofjerseycity.com

    United Water: www.unitedwater.com/uwjc/  Web Site - http://www.unitedwater.com

  • Pay your bill in person in Jersey City and have you account credited the same day. 

    (Payments centers are listed half way down linked page)

    http://www.unitedwater.com/jerseycity/customer-service.aspx

     

     

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